The Las Cruces Police Department (LCPD) is working to improve efficiency and customer service for those who need to call 911 to report an incident.
LCPD will soon be using a new communication platform called SPIDR Tech. Based on the priority level of a police response emergency call, the platform can incorporate text messaging to the caller’s cellphone to provide notification that their call has been logged, priority queued, or an incident number provided. Depending on the priority level of a call, some callers may be informed that an online report can be generated or that the answerers’ response will be delayed.
Callers may receive these SMS replies this week as the service begins Wednesday, November 17th. The recipients of the message will receive a survey after the answer. Survey questions ask about overall satisfaction, how timeliness the answer is, and more.
Not all calls trigger a message confirmation, including 911 hang-up and other calls that can compromise the safety of officials or citizens. As the LCPD further integrates the SPIDR Tech system with calls, crime victims or whistleblowers can receive follow-up notifications such as: B. whether an arrest has been made or whether other case-related information can be provided.
LCPD is committed to improving relationships with the community. It believes that better communication with the community can help maintain higher levels of security and accountability.